Our store is now open! FREE click and collect available - pick up in-store or from our Albany warehouse.

Delivery Policy

Our large item delivery and courier fees are per order and are calculated at checkout based on area. Please see below for full details.

Click and collect orders can be picked up free of charge from either:

    Delivery charges

     

    Delivery method

    Items

    Delivery fees
    (per order, including GST)

    Estimated time
    (for in-stock items)

    In-store pick up (click & collect)

    All homewares (excluding large items)

    FREE

    Ready for collection within 3 business days of order being placed.

    Standard courier

    Non-fragile homewares (excluding large items)

    • Auckland - $9.99
    • Waikato - $12.99
    • Rest of North Island - $14.99
    • South Island - email us at hello@thefrenchvilla.co.nz for a custom courier quote

    Delivery within 5 business days of order being placed.

    Standard delivery for large items

    Furniture and large items

    • Auckland
      • Zone 1 - $60
      • Zone 2 - $80
      • Zone 3 - $120

    (See below for breakdown of zones) 

    • Outside of Auckland
      • Please contact us on 09 213 2814 to request a custom delivery quote.

    Delivery within 7 business days of order being placed.

     

    Delivery by standard courier for selected non-fragile homeware items is now available within the North Island, NZ. Free in-store pick up from our Milford stock (click & collect) is also available on most of our homewares (excluding large / heavy items).

    Delivery of our furniture is available within the wider Auckland area (suburbs by zone as detailed below). Standard delivery of furniture is to your front door on the ground level and does not include unwrapping, assembly or rubbish removal.

    If you have a delivery address outside of Auckland and would like to place an order for furniture on our Website, please contact us at hello@thefrenchvilla.co.nz so we can provide a custom quote for your delivery.

    Online shopping is only available within New Zealand. Unfortunately, we are unable to ship outside New Zealand at this time.


    FURNITURE - STANDARD DELIVERY ZONES & FEES
    WITHIN AUCKLAND


    ZONE 1 - $60.00 incl GST (per order)

    North Shore

    Albany, Albany Heights, Browns Bay, Fairview Heights, Forrest Hill, Glenfield, Lucas Heights, Hillcrest, Long Bay, Mairangi Bay, Milford, Murrays Bay, Northcote, Northcross, Oteha, Rothesay Bay, Schnapper Rock, Takapuna, Torbay, Unsworth Heights, Windsor Park, Devonport, Narrowneck, North Head, Redvale, Coatesville, Birkdale, Birkenhead, Beach Haven, Bayswater, Hauraki, Greenhithe, Paremoremo, Okura Bush.

    *For delivery to Waiheke island, please email us at hello@thefrenchvilla.co.nz


    ZONE 2 - $80.00 incl GST (per order)

    Hibiscus Coast & North-West Auckland

    Arkles Bay, Army Bay, Hatfields Beach, Manly, Matakatia Bay, Millwater, Orewa, Red Beach, Stanmore Bay, Stillwater, Tindalls Beach, Whangaparaoa, Riverhead, Dairy Flat, Gulf Harbour, Wainui, Waiwera, Hobsonville, Whenuapai.

    Central Auckland

    Auckland City, Balmoral, Blockhouse Bay, Epsom, Grafton, Grey Lynn, Herne Bay, Hillsborough, Mt Albert, Mt Eden, Mt Roskill, Newmarket, Parnell, Point Chevalier, Ponsonby, Royal Oak, Viaduct Harbour, Westhaven, Westmere.


    ZONE 3 - $120.00 incl GST (per order)

    Northern Auckland

    Algies Bay, Dome Valley, Mahurangi East, Mahurangi West, Matakana, Big Omaha, Omaha, Pohuehue, Point Wells, Puhoi, Sandspit, Snells Beach, Warkworth, Wellsford, Whangaripo, Te Hana.
    *For delivery to areas north of Te Hana, please email us at hello@thefrenchvilla.co.nz

    East Auckland

    Ellerslie, Glendowie, Glen Innes, Greenlane, Meadowbank, Mission Bay, Mt Wellington, Panmure, Penrose, Onehunga, Orakei, Remuera, St Heliers, St Johns, Botany Downs, Bucklands Beach, Clevedon, Howick, Pakuranga.

    West Auckland

    Avondale, Glendene, Glen Eden, Henderson, Kelston, Massey, New Lynn, Royal Heights, Sunnyvale, Te Atatu Peninsula, Te Atatu South, West Harbour,  Anawhata, Bethells Beach, Karekare, Piha, Ranui, Swanson, Taupaki, Titirangi, Waiatarua, Waitakere.

    South Auckland

    East Tamaki, Mangere, Manukau, Otahuhu, Otara, Papatoetoe, Manurewa, Papakura, Takanini, Wiri.

    *For delivery to areas south of Bombay, please email us at hello@thefrenchvilla.co.nz

    West Coast

    Muriwai, Kumeu, Waimauku, Helensville, Huapai, Huia, Kaukapakapa, Makarau, Parakai, Waitoki, Woodhill.

     

     

    For orders made on our Website, the standard delivery charge will be calculated at the checkout. To view the cost of delivery for your order, please add all items to your shopping cart and ensure your delivery postcode is correct. Please note that choosing an incorrect delivery method at checkout may void an order.

    For delivery areas outside those listed above, please contact us at hello@thefrenchvilla.co.nz for further information, before placing your order.

    For furniture deliveries, you would like your furniture to be placed above the ground floor (such as up a flight of stairs) by our delivery provider, you need to specify delivery instructions in the comments section at the checkout when purchasing from our Website or notify our retail assistants when purchasing from our Store. Please note that the delivery provider will contact you direct to discuss your delivery requirements further and advise of additional fees, if any, payable upon delivery.

    If you wish for furniture to be unwrapped, assembled and/or for the packaging/rubbish to be removed please advise the delivery provider of this requirement when they contact you to arrange your order delivery time. The standard additional fees are as follows:

    • Unwrapping and rubbish removal - $20 per item
    • Assembly of furniture - $20 per item
    • Removal of old furniture - $50 per item

    These additional fees will be payable directly to the delivery provider upon delivery.

     

    Extra-large deliveries

    Extra-large orders (being orders of more than 10 pieces) may incur additional delivery fees to those quoted above.  You will be notified if there are additional delivery fees once you have placed your order. If you would like an estimate of additional delivery fees before you make your order, please contact us at hello@thefrenchvilla.co.nz with details of your order.  Your order will not be dispatched until all delivery fees have been paid in full.

     

    Delivery times

    Delivery times vary by Product availability and by postcode. Products on our Website will be marked 'in stock' or available for ‘pre-order’.

    We aim to process 'In- stock' Product orders within 3 business days and you may expect to receive the item within 10 business days from the date of dispatch for delivery. For deliveries outside of Auckland, this will be confirmed when you place your order.

    For pre-ordered Products, you may expect to receive your items within 10 business days from the estimated date of arrival (as indicated in the product details on our Website or by one of our retail assistants in our Store at the time of purchase). Once your ordered Products arrive back in stock, we will notify you and the delivery provider will contact you to arrange a suitable delivery time.

    While The French Villa and our delivery providers endeavour to meet these timeframes, please be aware that there may be instances where circumstances out of our control prevent delivery of your products within these timeframes.

     

    Delivery tracking

    Furniture & large items – once your Products are available for delivery, our delivery provider will contact you to book a delivery time. To get an update on your furniture delivery, please contact us at hello@thefrenchvilla.co.nz for online orders or call us on 09 213 2814 and quote your order number.

    Homewares – For standard courier, you will receive a notification from our delivery provider when your goods have been dispatched. For click and collect, we will be in touch via phone or email to let you know when your goods are ready for collection in-store or at the warehouse. 

    Storage & missed deliveries

    For furniture delivery, if you miss your agreed furniture delivery time, you will be charged a re-delivery fee.  Please contact us at least 24 hours prior to your agreed furniture delivery time if you need to reschedule.

    You must accept re-delivery of the Products within 14 days from the date of purchase or the date of arrival, for pre-ordered Products.  If you fail to do so, The French Villa reserves the right to charge storage fees of $50 per delivery per week and/or to cancel your order. 

    For couriered homewares, no signature is required on the parcel by default. If you would like for your parcel to be left in a specific spot at your property in the instance where you are not at home to receive it, please be sure to add this to the special delivery instructions field  at checkout. If you require signature on the courier, please contact us at hello@thefrenchvilla.co.nz before placing your order as an additional fee may apply.

     

    Damage on Delivery

    We, together with our delivery providers, strive to offer both an efficient and safe delivery service by providing well-packaged furniture that is handled with care. If you believe your purchase was damaged during delivery, please notify us within 24 hours of receiving your order by phone on 09 213 2814 or by email to hello@thefrenchvilla.co.nz and provide further details. We will need to inspect the item before making a decision on how to proceed.

     

     

    Last updated 20 April 2020

    Note: Capitalised terms used in this policy have the same meaning as defined in The French Villa Terms, unless otherwise defined in this policy.